JUI ENTERPRISE ships orders from Malaysia to customers within Malaysia and international destinations where shipping services are available.
1. Shipping Destinations
We currently accept orders for:
- Domestic delivery within Malaysia.
- International delivery to supported destinations.
International availability may depend on courier coverage and destination-specific import restrictions.
2. Order Processing
Orders are processed after successful payment confirmation.
Processing times may vary depending on product availability, order volume, and operational circumstances.
The estimated delivery period begins after dispatch, unless otherwise stated during checkout.
3. Estimated Delivery Times
Our current estimated delivery periods are:
| Destination | Estimated delivery |
|---|---|
| Malaysia | 3–7 days |
| International | 7–15 days |
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary due to:
- Courier service delays.
- Customs inspections.
- Public holidays.
- Weather conditions.
- International transportation disruptions.
- Incorrect or incomplete delivery addresses.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before the customer completes the order.
Charges may vary according to destination, package dimensions, weight, and shipping method.
5. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise clearly stated during checkout, customers are responsible for applicable destination-country import charges.
Customers should check their local import requirements before placing an international order.
6. Tracking Information
Where tracking is available, customers may receive shipment tracking information through their registered email address or another available communication method.
7. Incorrect Addresses
Customers are responsible for providing accurate delivery information.
Additional shipping costs arising from incorrect or incomplete addresses may be charged to the customer where legally permitted.
8. Lost or Delayed Shipments
If an order appears to be delayed or lost, customers should contact our support team.
We will make reasonable efforts to investigate shipment issues with the relevant courier.
This policy does not remove any legal rights customers may have concerning non-delivery.
9. Contact Information
For shipping enquiries:
Email: info@juienterprise.com
Phone: +60 11-7021 8544