These Terms & Conditions govern your access to and use of https://juienterprise.com/ and purchases made through our online store.
By accessing our website or placing an order, you agree to these terms, subject to applicable consumer protection laws.
1. Products and Descriptions
We make reasonable efforts to ensure that product descriptions, photographs, specifications, and prices are accurate.
However:
- Actual product colours may vary slightly due to screen settings.
- Handcrafted products may have minor natural variations.
- Product availability may change.
- Product images should not be treated as a substitute for written specifications.
Any material difference between a product’s description and the delivered product will be handled in accordance with applicable consumer protection laws.
2. Product Prices
All product prices will be displayed on the relevant product pages.
The currency applicable to an order will be clearly displayed before payment.
Any applicable shipping charges, taxes, duties, or additional fees will be disclosed before the customer completes the purchase, to the extent required by law.
3. Orders
Customers are responsible for providing accurate contact, billing, and delivery information.
After an order is placed, an order acknowledgement will be sent through the available confirmation system.
An order acknowledgement does not necessarily mean that the order has been dispatched.
We reserve the right to contact customers if clarification is required regarding an order.
4. Payments
Payments must be completed using the payment methods made available at checkout.
Orders may be processed after successful payment confirmation.
We do not request customers to disclose their complete card security details through email or telephone.
5. Shipping and Delivery
We currently serve customers in Malaysia and selected international destinations.
Estimated delivery times:
- Malaysia: 3–7 days.
- International destinations: 7–15 days.
These are estimates and may vary due to customs procedures, courier delays, public holidays, or other circumstances outside our reasonable control.
6. Returns and Refunds
Eligible returns are accepted within 14 days, subject to our Refund & Return Policy.
Nothing in these terms excludes consumer rights that cannot legally be excluded.
7. Customer Responsibilities
Customers agree to:
- Provide accurate order information.
- Use the website lawfully.
- Avoid fraudulent purchases.
- Not interfere with website security.
- Not misuse website content or services.
8. Intellectual Property
Website content, branding, graphics, text, and other materials are protected by applicable intellectual property laws.
Unauthorised reproduction or commercial use is prohibited unless permission has been obtained.
9. Limitation of Liability
To the extent permitted by applicable law, JUI ENTERPRISE will not be responsible for indirect losses arising from circumstances beyond our reasonable control.
Nothing in these terms limits liability or remedies that cannot lawfully be limited or excluded.
10. Governing Law
These terms are governed by the laws of Malaysia, subject to any mandatory consumer protection rights applicable in the customer’s country of residence.
11. Changes to Terms
We may revise these terms from time to time. Updated terms will be published on this website.
12. Contact
For assistance regarding these terms:
Email: info@juienterprise.com
Phone: +60 11-7021 8544